OUR SERVICES

Our Services

Telephone service

Afro Helpline can be contacted on 1300 309 019 for the cost of a local phone call. We operate from 8.30am – 8.30pm from Monday to Saturday and from 12.00pm – 4.00pm on Sundays.

We aim to assist members of any African-Australian community, especially vulnerable individuals who are grappling with a significant social or cultural issue, but have not been able to find appropriate support from local service providers.

We also help new migrants who need assistance to settle in Australia – or simply want to meet other people with whom they share linguistic, cultural or professional connections.

We have a keen interest in helping young people who are seeking guidance and support to overcome personal or cultural barriers to education, employment, or participation in community activities.

Languages:

We currently offer services in English only, but we are taking steps to assist people who speak Kiswahili, Amharic, Arabic and French. We also plan to introduce other languages to ensure those with limited English can benefit from our services.

Cost:

Our phone service is free of charge for the first 5 minutes per call and per day, after which a financial donation is requested of the caller to help cover our overheads. We also offer a formal membership option, which includes unlimited telephone assistance.  To sign up for membership please click here.

In Person assistance 

While most of our services are delivered over the phone or online, Afro Helpline can also arrange face-to-face meetings with individuals requiring complex or specific assistance. These meetings may be suitable for people who find it difficult to communicate electronically due to issues of age, disability or access to communications. In person assistance is only available to registered members. To sign up for membership please click here.

Written enquiries

You can also send us a message through our Contact page, by text on 0437 724 469, or by email at info@afrohotline.org.au.

Privacy and types of assistance

Afro Helpline is committed to the highest standards of privacy and confidentiality. Callers are required to give us only one of their names (first, last name or a nick name) and a telephone number for any follow-up contact. Any personal information shared with us will only be used for the purposes requested by the caller – and will not be shared with any third parties without their express permission.