Our Mission

Afro Helplineis a free* and confidential information service designed to help new arrivals from African countries adapt to the realities of life in Australia.

Staffed by volunteers and supported by leading community organisations, it provides families and individuals with critical information, guidance and connections on their journey to Australian residency.

Afro Helpline provides clear, impartial and up-to-date information to help migrants from African communities navigate the complexities of life in Australia – from housing and employment, to schools, healthcare, family welfare, youth issues, racism and religious freedoms. No issue is too complex, no challenge too sensitive, for Afro Helpline’s support.

“An invaluable resource for African migrants, especially in the crucial early months after they arrive in Australia.”

 

Fred Alale, Chairperson, African Music and Cultural Festival, and former President, Nigerian Society of Victoria

 

“Helping people in the community find out who can help them – and those who want to help others find opportunities to do so.”

 

Selba Luka, CEO & Founder, Afri-Aus Care Inc.

Our role and goals

Afro Helpline is a telephone and online information service that aims to provide people from African backgrounds with culturally appropriate advice, assistance and contacts to support their settlement and integration into Australian society.

Afro Helpline draws on the guidance and expertise of community and youth leaders, as well as a comprehensive database of African community associations, legal centres, migrant services, culturally appropriate health providers, and businesses with an African focus.

Our key objectives are to:

– Provide a central point of contact for migrants, refugees and temporary residents to access essential information on public services, social integration, and family issues

– Connect people from African communities with culturally competent volunteers and local organisations that are best placed to advise them on specific issues of concern

– Build practical networks and collaborations between African-focused community groups, advocacy organisations, faith-based groups, businesses and industry partners

– Support government agencies, not-for-profits, and private citizens to better understand, communicate with, and serve the interests of African-Australian communities.

– Inform and educate members of the broader Australian society on African-Australian communities, as well as address their queries on anything African in Australia.

*Please note that our free service is limited to 5 minutes. For any request that requires more time (beyond 5 minutes), a fee may apply at the discretion of AFRO HELPLINE or the person may be requested to sign up as a member before receiving further assistance.